Voice climate, gender equality and well-being in the South African banking sector

Abstract

Orientation: This study addressed the persistent challenge of gender inequality in the banking sector in South Africa, where women face disparities in pay, career progression and leadership representation. Using the capability approach highlights the importance of fostering a supportive voice climate that encourages employees, especially women, to express concerns and contribute meaningfully to workplace dynamics.

Research purpose: The research investigated how voice climate and gender equality affected female employees’ well-being in South Africa’s banking sector.

Motivation for the study: This study sought to bridge the gap between the lack of research on how voice climate and gender equality intersect to influence female employees’ well-being, particularly in male-dominated industries.

Research approach/design and method: A cross-sectional quantitative design was used to survey 257 female banking employees in Gauteng, South Africa. The Capabilities for Gender Equality Questionnaire, Voice Climate Scale and Flourishing-at-Work Scale – Short Form were administered. Structural equation modelling was used to test the measurement and structural models of voice climate, gender equality and employee well-being.

Main findings: Findings reveal that voice climate positively influences the capability set for gender equality, enhancing emotional well-being. In addition, voice climate directly contributes to emotional, psychological and social well-being improvements.

Practical/managerial implications: The results underscore the importance of fostering a supportive voice climate to promote gender equality and well-being in the workplace.

Contribution/value-add: The combined effects of voice climate and gender equality as dual drivers of employee well-being in the South African banking sector offered innovative insights and practical strategies to build inclusive, supportive workplaces.