Sense of coherence and technological adaptation during the Fourth Industrial Revolution

Abstract

Orientation: This qualitative study explores the interlinkage of Sense of Coherence (SOC) and technological adaptability among managers in the banking sector during the Fourth Industrial Revolution.

Research purpose: The purpose of the study was to understand the interplay between SOC principles and technological adaptability through the lived experiences of managers.

Motivation for the study: As organisations increasingly adopt digital tools, understanding the psychological factors that enhance or hinder technological adaptability becomes crucial. This study addresses the limited exploration of SOC within the context of technological transformation in organisations.

Research approach/design and method: A qualitative, interpretive research design was adopted. Semi-structured interviews with 10 managers from diverse professional and demographic backgrounds were analysed thematically.

Main findings: A high SOC significantly enhances technological adaptability by fostering problem-solving and a sense of purpose. Comprehensibility aids in understanding and navigating new systems, manageability is supported by collaboration and organisational resources, and meaningfulness motivates individuals to embrace change despite challenges. However, systemic inefficiencies and insufficient guidance emerged as sources of dissatisfaction.

Practical/managerial implications: Organisations can enhance technological adaptability by implementing targeted training programmes, strengthening communication channels and fostering a collaborative culture.

Contribution/value-add: The findings offer actionable insights for managers, practitioners and policymakers seeking to navigate technological transformation effectively.