Original Research

When rendering hospitality becomes collateral damage: Psycho-organisational variables and job burnout amongst hotel workers in metropolitan Nigeria

Oluyinka Ojedokun, Erhabor S. Idemudia, Arike O. Omotoso
SA Journal of Industrial Psychology | Vol 39, No 1 | a1124 | DOI: https://doi.org/10.4102/sajip.v39i1.1124 | © 2013 Oluyinka Ojedokun, Erhabor S. Idemudia, Arike O. Omotoso | This work is licensed under CC Attribution 4.0
Submitted: 09 April 2013 | Published: 09 October 2013

About the author(s)

Oluyinka Ojedokun, Department of Psychology, North-West University, South Africa; Department of Pure and Applied Psychology, Adekunle Ajasin University, Nigeria
Erhabor S. Idemudia, Department of Psychology, North-West University, South Africa
Arike O. Omotoso, Department of Pure and Applied Psychology, Adekunle Ajasin University, Nigeria


Share this article

Bookmark and Share

Abstract

Orientation: Job burnout is a serious problem in the hospitality industry. Therefore, employees require ongoing job and personal resources to cope with job burnout.

Research purpose: The study investigated the influence of psycho-organisational variables (i.e. perceived organisational support, self-efficacy and age) on job burnout amongst hotel workers.

Motivation for the study: Investigating the independent and joint influence of psychoorganisational variables on burnout will assist in pulling together psycho-organisational factors influencing burnout and its dimensions cohesively in systematic theory building and intervention plans.

Research design, approach and method: This is a cross-sectional survey designed to investigate perceived organisational support, self-efficacy and age as predictors of job burnout amongst 268 hotel workers from 10 registered hotels in some metropolitan cities in Ondo State, south-western Nigeria. Structural equation modelling techniques were conducted to test the proposed hypotheses.

Main findings: Structural equation modelling revealed that perceived organisational support and self-efficacy have inverse relationships with burnout syndrome and its dimensions.

Practical/managerial implications: These findings imply that it is possible for different stakeholders in the hotel industry in Nigeria to reduce the incidence of high burnout amongst hotel workers by providing adequate organisational support to cope with difficult job demands and organising self-efficacy training to improve individuals’ confidence in their abilities to deal with job burnout. Such intervention can be individual-oriented, organisation-oriented or a combination.

Contribution/value-add: This study contributes to literature by confirming that organisational support and self-efficacy are relevant in coping with burnout.


Keywords

Job burnout; Psycho-organisational; Hospitality; Hotel workers; Nigeria

Metrics

Total abstract views: 3678
Total article views: 7304

 

Crossref Citations

1. Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes?
Osman M. Karatepe
International Journal of Contemporary Hospitality Management  vol: 27  issue: 1  first page: 4  year: 2015  
doi: 10.1108/IJCHM-09-2013-0417