Original Research

The construction and evaluation of a generic Work Performance Questionnaire for use with administrative and operational staff

Johann M. Schepers
SA Journal of Industrial Psychology | Vol 34, No 1 | a414 | DOI: https://doi.org/10.4102/sajip.v34i1.414 | © 2008 Johann M. Schepers | This work is licensed under CC Attribution 4.0
Submitted: 05 March 2008 | Published: 15 May 2008

About the author(s)

Johann M. Schepers, University of Johannesburg, South Africa

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Abstract

The principal objective of the study was the construction and evaluation of a work performance questionnaire for use with administrative and operational staff. Work performance is a multidimensional construct that indicates how well a worker performs in his/her work, the degree of initiative he/she takes, the ingenuity he/she shows in the fnding of solutions for problems, and the manner in which he/she uses the human resources at his/her disposal. Two questionnaires were constructed – one for staff performing managerial functions (the full scale) and one for staff in non-managerial positions (the shortened scale). The sample consisted of 278 staff at a South African university. The full scale yielded a reliability of 0,983 and the shortened scale a reliability of 0,978. The implications of the fndings are discussed.

Keywords

performance; halo error; citizenship; orientatio;, counterproductive

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