Performance appraisals in the public sector: are they accurate and fair?

D. J. Rademan; H. D. Vos

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1. Employees’ Perceptions of Customer Service at Telephone Communications (Telkom) Call Centres in South Africa
Maxwell Agabu Phiri, Sifiso Mkhize
Journal of Communication vol: 8 issue: 1 first page: 1 year: 2017
doi: 10.1080/0976691X.2017.1305682

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SA Journal of Industrial Psychology | ISSN: 0258-5200 (PRINT) | ISSN: 2071-0763 (ONLINE)