Managerial competencies as critical ingredients for a  total quality management  initiative: Perceptions of managers in a KwaZulu- Natal public sector division

Sanjana B. Parumasur; Patsy Govender

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Crossref Citations

1. Comparative study of the impact of competency-based training on 5 “S” and TQM: a case study
Vinod Kumar Khanna, Ruby Gupta
International Journal of Quality & Reliability Management vol: 31 issue: 3 first page: 238 year: 2014
doi: 10.1108/IJQRM-12-2012-0163

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SA Journal of Industrial Psychology | ISSN: 0258-5200 (PRINT) | ISSN: 2071-0763 (ONLINE)