A human capital predictive model for agent performance in contact centres

Chris Jacobs; Gert Roodt

Crossref Citations

1. The effect of emotional intelligence on turnover behaviors among call center employees
Sanghee Kim, Sangeun Lee, JaeYoon Chang, HaeYoun Choi
Korean Journal of Industrial and Organizational Psychology vol: 29 issue: 2 first page: 157 year: 2016
doi: 10.24230/kjiop.v29i2.157-174

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SA Journal of Industrial Psychology | ISSN: 0258-5200 (PRINT) | ISSN: 2071-0763 (ONLINE)