Govender, K. K., University of Transkei, South Africa

• Vol 24, No 3 (1998) - Original Research
  The relationship between the type of organizational socialization, role and the organizational climate: A path analytical study
  Abstract  PDF
• Vol 25, No 1 (1999) - Original Research
  Managing the bank service encounter: A conceptual model
  Abstract  PDF
• Vol 25, No 3 (1999) - Original Research
  Employees' perception of the organizational climate: Its effect on service quality
  Abstract  PDF
• Vol 26, No 3 (2000) - Original Research
  Managing service quality: Human resource management strategies
  Abstract  PDF