The moderating role of psychological capital in the relationship between job stress and the outcomes of incivility and job involvement amongst call centre employees

Sarah B. Setar; Johanna H. Buitendach; Herbert Kanengoni

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Xiaohong Liu, Cuiping Li, Xiaoting Yan, Bingqing Shi
Frontiers in Psychology vol: 13 year: 2022
doi: 10.3389/fpsyg.2022.955627

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SA Journal of Industrial Psychology | ISSN: 0258-5200 (PRINT) | ISSN: 2071-0763 (ONLINE)