For full functionality, including active links, we recommend downloading the PDF. Certain interactive features may not operate within the embedded viewer.
Download this PDF file

 

Crossref Citations

1. Predictive performance models in the South African Business Process Services industry
Chris T.G. Jacobs, Gerhard Roodt
SA Journal of Industrial Psychology  vol: 45  year: 2019  
doi: 10.4102/sajip.v45i0.1493