The relationship between emotional intelligence and job performance in a call centre environment

H. Nel; W. S. De Villiers

Crossref Citations

1. The Relationship between Emotional Intelligence and Job Performance of Call Centre Agents
Noorazzila Shamsuddin, Ramlee Abdul Rahman
Procedia - Social and Behavioral Sciences vol: 129 first page: 75 year: 2014
doi: 10.1016/j.sbspro.2014.03.650

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SA Journal of Industrial Psychology | ISSN: 0258-5200 (PRINT) | ISSN: 2071-0763 (ONLINE)