Original Research

Value disciplines: measuring customer preferences

Z. Dannhauser, G. Roodt
SA Journal of Industrial Psychology | Vol 27, No 1 | a769 | DOI: https://doi.org/10.4102/sajip.v27i1.769 | © 2001 Z. Dannhauser, G. Roodt | This work is licensed under CC Attribution 4.0
Submitted: 05 December 2001 | Published: 05 December 2001

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Z. Dannhauser,
G. Roodt, Rand Afrikaans University

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Abstract

According to the World Competitiveness Report: 1999, South Africa ranks poorly in terms of delivering customer services (Garelli, 1999). In order to assist South African organisations to identify their customers' value preferences, three scales collectively called the Customer Preference Questionnaire (CPQ) were developed.

Opsomming
Luidens die World Competitiveness Report: 1999 vaar Suid-Afrika swak ten opsigte van klientediens-lewering (Garelli, 1999). Om Suid-Afrikaanse organisasies te help met die identifisering van hulle kliente se waardevoorkeure, is drie skale wat gesamentlik die Klientevoorkeurvraelys (CPQ) genoem word, ontwikkel.


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