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Crossref Citations

1. Transforming mass production contact centres using approaches from manufacturing
M. Leseure, Marisa K. Smith, Peter D. Ball, Umit S. Bititci, Robert van der Meer
Journal of Manufacturing Technology Management  vol: 21  issue: 4  first page: 433  year: 2010  
doi: 10.1108/17410381011046562

2. The relationship between organisational trust and quality of work life
Yolandi Van der Berg, Nico Martins
SA Journal of Human Resource Management  vol: 11  issue: 1  year: 2013  
doi: 10.4102/sajhrm.v11i1.392