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Crossref Citations
1. Transforming mass production contact centres using approaches from manufacturing
M. Leseure, Marisa K. Smith, Peter D. Ball, Umit S. Bititci, Robert van der Meer
Journal of Manufacturing Technology Management vol: 21 issue: 4 first page: 433 year: 2010
doi: 10.1108/17410381011046562
2. The relationship between organisational trust and quality of work life
Yolandi Van der Berg, Nico Martins
SA Journal of Human Resource Management vol: 11 issue: 1 year: 2013
doi: 10.4102/sajhrm.v11i1.392